Where can I buy your products?
We sell directly through two official channels: 1.Amazon Global Selling – live on Amazon US, AU, and Japan with Prime shipping, buyer protection, and 24/7 Amazon support. 2.Our own webstore – buy straight from our factory warehouse, enjoy members-only deals, custom bundles, and faster customer service. Both carry the same stock and warranty, so pick whichever is easier for you.
Why isn’t my country listed at checkout on your website?
Right now we only ship within Japan. We’re working hard to open delivery to more countries and will announce each new region as soon as it goes live—stay tuned!
What if I receive a defective item?
Snap a photo or short video showing the problem and send it to us. If it’s not due to misuse, we’ll ship a free replacement within 24 hours—no need to return the faulty unit and no extra shipping cost.
Do you offer phone support in Japanese?
Our hotline is Chinese-only for now. If you prefer Japanese, reach us via live chat or email—we’ll reply right away in Japanese.
